Shipping & Delivery Information for Australia

We are delighted to offer shipping services to customers in Australia. Here are the details you need to know:

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping address. You can view the exact shipping cost at checkout before completing your purchase.

Our standard shipping rate is flat $10, with the benefit of free shipping granted for orders over $100.

It's important to note that, due to the elevated alcohol content, orders encompassing a 200mL Fragrance Diffuser are categorized as Dangerous Goods and are not eligible for complimentary shipping. Consequently, any order that includes these items will be routed through a courier service, incurring an additional $10 surcharge.

Express Shipping: For customers seeking a speedier delivery option, we offer express shipping at a rate of $14.95.

Currency

All prices are displayed and processed in Australian Dollars (AUD$).

Delivery Time

Please allow 2-3 business days for our team to prepare and send out your order. Following dispatch, your parcel is expected to arrive in approximately 3 - 7 business days for metro areas. If you reside in regional areas, please factor in some extra time.

To keep you informed, you will receive an email containing tracking details so that you can monitor the progress of your parcel.

Refunds & Returns

We gladly welcome returns within a 30-day period from the date of dispatch, under the condition that the products remain unopened, unused, and in resalable condition. It's important to be aware that any shipping expenses associated with returns or exchanges are the responsibility of the customer. To ensure a smooth return process, we strongly advise utilizing a registered service for your returns. If you wish to initiate a return or exchange, kindly reach out to us via email at support@luxandcoaustralia.com.au. Be sure to provide your order number and specify the item(s) you intend to return. We are here to assist you.

Change of Mind

Unfortunately, we are unable to edit your order items once it's been placed. We will not be able to accommodate returns based on a change of mind or a selection made in error, so we kindly request that you make your choices with care.

Please be advised that returns cannot be accepted for personalized items, sale items, or gift cards.